Common errors

You do not have access to this instance

No access to instance

Why

You are trying to access an instance that yo do not own (further info on instances here).

Likely origins

  • You used another Caido account in the past to connect to the machine on which Caido is running.

Remediations

  • Login with your original Caido account
  • Delete the data folder of Caido
  • Run Caido with --reset-credentials or in the desktop advanced settings (reset credentials). WARNING: Do it only ONCE. Reset Credentials

I have paid for the Pro plan but it still shows Community in the app

Why

We have caches in Caido that take some time to update.

Remediations

  • Wait 1 h
  • Logout/Login from your instance
  • Run Caido with --reset-cache or in the desktop advanced settings (reset cache). WARNING: Do it only ONCE. Reset Cache

An unkown authentification error occurred during login process

Why

Usually means that your computer time is out of sync.

We allow 5 minutes slippage between the "real" time and your computer time.

Remediations

Manually resync the time using NTP.

  • Windows

    Right-click on the clock > Adjust date/time > Go to Date & Time in Setting > Click Sync now

    More details

  • MacOS

    Open a terminal window > Use the sntp command with the -S option to slew the clock (sudo sntp -S pool.ntp.org) > Check the time synchronization status again using the same command to confirm the synchronization has been achieved.

    More details

  • Linux

    Open a terminal or SSH into your server > Install the NTP package by running the following command : sudo apt-get install ntp > Once the installation is complete, the NTP service should start automatically > Check its status by using this command sudo systemctl status ntp

    More details

I can't forward some traffic using Caido

Why

There possibly is a tamper rule modifying requests in a bad way.

Remediations

  • Restart the instance
  • Simply change the project in Caido
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